The following terms and conditions are intended to provide clarity and avoid potential misunderstandings. They apply to all projects undertaken by Coast Copywriting, unless otherwise agreed in writing. As well as providing a comprehensive account of terms & conditions, they also describe the working process with Coast Copywriting.
Before beginning work, we will provide you (‘you’ being the client here and hereafter) with a full quote detailing the work to be included and the price. This quote includes up to three drafts (two rounds of amends) and consultation regarding the project by phone and email.
Should the scope of work change from that outlined in the quote, we will discuss additional costs with you before undertaking any extra work.
Should you agree to the quote, we will ask you to confirm via email that you wish me to go ahead as per the terms of the quote, including the fees, and that you have read these terms & conditions.
Provided they do not reflect a fundamental change in the project and are given within 15 days of receipt of copy, two rounds of revisions are included in the fee. Further amends may incur fees, which we will discuss with you before proceeding. Comprehensive rewrites as a result of a change in direction from you will incur fees. In such cases, existing fees will need to be settled and a new quote will be supplied.
While we thoroughly proofread and check all copy, you will take full responsibility for the accuracy of copy with regard to spellings and content. You will hold Coast Copywriting and its owners harmless against any liability, in any territory, including liability as a result of copyright infringement and libel. You agree to indemnify us against claims for compensation or damages that arise as a result of work we do for your organisation. You are responsible for ensuring all statements, promises, claims or guarantees in copy submitted by us are correct and upheld in the law of relevant territories. You will not make claims for compensation or disbursement due to loss of earnings or other harmful effects to your business.
Note: Coast Copywriting holds comprehensive indemnity insurance with Hiscox Business Insurance.
Coast Copywriting has achieved excellent results for clients in website ranking, through industry-approved search engine optimisation (SEO) practices. However, there are many factors in SEO beyond our control and we never guarantee ranking of any kind – to do so would be dishonest. Please read the below statements about SEO carefully.
Limitation of Liability: Coast Copywriting shall make every reasonable effort to achieve the desired SEO results for the Client's website. However, we do not guarantee specific rankings, traffic levels, or any other specific outcomes from the SEO efforts.
Indemnification: The Client agrees to indemnify and hold harmless Coast Copywriting, its employees, agents, and representatives from any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to the SEO services provided by Coast Copywriting. This includes but is not limited to claims arising from third-party websites, changes in search engine algorithms, website content, or any other factors.
Following completion of our work and full payment, you will hold the copyright to the submitted work. However, we reserve the right to use reasonable extracts from the completed work within our portfolio and case studies section of this website, unless confidentiality or non-disclosure has been agreed in writing.
Jobs up to £900 require payment in full before work starts.
Jobs of £901 and over require 50% deposit prior to work starting and 50% on submission of the final draft. A final invoice will accompany the final draft. Payment of this invoice must occur within 14 days of receipt.
We reserve the right to charge a 10% late payment fee if payment is not made within 14 days of the final invoice.
You may cancel work at any time prior to a deposit being made. Once a deposit has been paid, it will not be refunded.
The vast majority of clients are completely satisfied with work supplied by Coast Copywriting. However, if you are not happy with our service and after giving us a reasonable opportunity to rectify any problems through two rounds of amends, the contract between us can be cancelled. To do this, please send an email headed ‘Cease work order’. This is without prejudice and admits no liability or failure to meet the terms of the contract on our part. All work generated up to that point will be paid for by the client, regardless of whether the client has approved this work. Remaining balances will be returned to the client as applicable, minus work hours deducted. Upon payment, the client owns the right to the work.
Please bear in mind, disputes are incredibly rare. Many of the above points are raised to ensure there is clarity for both parties in the very unlikely event of a misunderstanding. We have long-term clients who have worked with us for over 10 years and their experience is overwhelmingly positive, as our case studies illustrate.
Please email or pick up the phone if there has been a misunderstanding at any stage in our working together. It is almost always the best way to proceed to get a job completed to your satisfaction.
To chat about any of the above, please call Martin or Gargi at Coast Copywriting on 07414 865222 or contact via email.